This Privacy Policy describes how Headframes Innovation Network ("Headframes," "we," "us," or "our") collects, uses, and protects information when you use PITCH — Change the lens through which answers emerge.
1. Information We Collect
We collect the following types of information:
- Account information — name, email address, organization (if provided), and role/tier selection.
- Usage information — login activity, pages accessed, and basic device/browser information.
- Payment information — handled by our third-party payment processor (Stripe). We do not store full credit card numbers on our servers.
2. How We Use Information
We use collected information to:
- Provide and maintain the platform
- Authenticate users and manage accounts
- Process subscriptions and payments
- Provide support and respond to inquiries
- Protect security and prevent misuse
- Improve the platform and user experience
We do not sell your personal information.
3. User Content
- You retain full ownership of all ideas, text, data, files, and materials you create or generate using PITCH.
- Your content is used only to provide AI-assisted features, generate outputs and exports, and improve the platform.
- Your content is not used for advertising.
4. Data Sharing
We may share information only:
- With service providers who help us operate the platform (e.g., hosting, payment processing)
- When required by law or legal process
- To protect the security and integrity of the platform
We do not sell or rent your personal information to third parties.
5. Data Retention
We retain your information while your account is active. If you wish to delete your account and associated data, please contact us at innovate@headframes.net.
6. Data Security
We use reasonable safeguards to protect your information, including encryption in transit (TLS) and secure cloud infrastructure. For more details, see our Security & Data Overview.
7. Regulated Data
PITCH is not intended for use with classified, export-controlled (e.g., ITAR), HIPAA-protected, or FERPA-protected data. Please do not upload regulated data to the platform.
8. Your Rights
You may:
- Update your account information at any time through your profile settings
- Request deletion of your account and data
- Contact us with questions about your data
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date.